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Multiply Music Terms
These Terms and Conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing, and using our (mobile) website or any of our applications through whatever platform (hereby collectively referred to as the “Website”) and/or by completing a reservation, you acknowledge and agree to have read, understood, and agree to the Terms and Conditions set out below.
Payment
All payments for classes and merchandise are conducted via the following companies. Gocardless handles all direct debit accounts and therefore we don’t store any customer banking information. Any purchases that are conducted through our website and given a variety of payment methods which include Debit/Credit card payments. All information is private to you and employees/MMG will not store card information.
Pricing
Multiply Music Group offers various services depending upon required level of teacher qualifications needed. Please review the following information (Below include VAT). To respect loyalty to our customers, we strive to not increase pricing where possible, but note if a customer cancels their direct debit account, their rate will also be withdrawn and new pricing be given if they decide to return.
1-2-1 plans
Payment schedule
We offer direct debit payments to our customers and these payment options come out on the 1st or the 15th day of each month. If you sign up to Multiply Music halfway through one month, you will be asked to pay directly into the Multiply Music Group’s bank account for the remaining lesson in said month before your 1st direct debit transaction commences.
Cancellations (Have to give 1-month notice)
Here at Multiply Music Group we would be very sad to see you go and would wish your return as soon as possible! However, if you wish to cancel lessons with us, we require a 1-month notice period. Refunds will not be given unless Multiply Music Group is unable to continuously teach your child on a regular basis.
In this cancellation period, final payments are dealt with by Multiply Music. We ask that customers don’t cancel their direct debit their end as this commonly results in incorrect final payments.
Failure to pay for services
If a payment has bounced or not been collected, you will be notified to request payment. If payment is not taken within a timely manner, classes will be cancelled until payment has been made.
Multiply Music Group yearly tuition
Here at Multiply Music Group we teach year-round, so don’t worry as you can keep drumming all year! The only time we don’t teach is from Christmas to New year. These dates are as follows.
23rd December – 5th of January.
Therefore, lessons will continue as normal from the 6th of January.
If you cancel a Music Group class (& Notice Requirement)
Here at Multiply Music Group we are all about flexibility so of course we can reschedule your class for you as know that family life if busy. Just note that this class will not be refunded, but simply rescheduled to a date / time which is convenient for you.
Useful Note
Please note that as all families only pay for 4x classes per month instead of increasing pricing month by month due to regular longer month periods. Therefore, all families on average can miss 4x classes per year due to 5 week month’s and still not be owed any sessions if missed.
We want to help parents as much as possible. Therefore, we offer a very flexible time allowance. To be able to reschedule a class that you can’t attend, parents need to give Multiply Music at least 2 hours’ notice. If we are not informed of your absence or told that you can’t attend your class under this 2-hour window, unfortunately we can’t reschedule your class due to short notice and this session will not be refunded.
To reschedule: Click here
All reschedules are made possible, but must be used by the end of the calendar year. Otherwise, any outstanding sessions are forfeited.
If Multiply Music Group cancels a lesson
Here at Multiply Music Group it’s incredibly rare that we’d need to cancel a class for any reason. However, if Multiply Music does cancel a class for any reason (including staff holiday’s, staffing issues), alternative dates / times will be made available to you so that you don’t miss out. Cancellations will only be given by Multiply Music is this notice is under a 2-hour window and the reschedule dates given are not suitable.
Monitoring Progress & Useful Links
Once your direct debit account has been created, they’ll be given access to our portal system. Here you can review all class progress, contact team and see all useful pages which include:
– Rescheduling and canceling a class
– Terms and conditions
– Rating teachers (Feedback)
– Term dates
– Exam guide and practice tips
– Grade books & equipment to buy
– Additional online tuition for drums & piano
Changing lessons times
We are all about convenience so of course we are open to rearranging lesson times to suit your diary. However, please bear in mind our services are in high demand, so we may not be able to arrange another time slot or keep with the same teacher. Therefore, please give our staff as much notice as possible to reduce the likely hood of disappointment!
Christmas Holiday’s and Pay
As we are shut over the Christmas and New Year’s period (2 weeks), all lessons which are missed will eat up the free classes gained through the year of longer month windows.
If you have exceeded this window and are owed sessions when we are shut, refunds are explored due to Multiply Music being closed.
By agreeing to this contract, you agree to adhere all conditions stated above and acknowledge that this is a legally binding document.
Protection Of Customers Details
As part of any education service, Multiply Music Group Ltd collects and processes personal data relating to students’ personal information. The organisation is committed to being transparent about how it collects and uses this data, and we keep up to data with data protection obligations.
What Information do we collect?
Multiply Music Group Ltd collects a range of information about you. This information includes.
How do we collect this data?
We may collect this information in a variety of ways. For example, data might be collected in application forms (Physical and digital), CV’s, identity documents, created progression data by our teachers and online account creations or through the Multiply Music Group website.
Who sees this data?
Personnel information is not shared with the public or any staff who does not deal with said students directly. Banking information is not stored nor accessed by Multiply Music due to accounts being transacted through Gocardless for safety of GDPR.
CV applications are only seen by senior ranking employees at Multiply Music Group Ltd and will not be distributed with other staff members.
Progression reports are recorded for the purposes of proof of progression and will be shared with the students’ parents’/guardians if they wish to see this information. We will also create anonymous graphs that prove progression and share with the public or headteachers of other schooling establishments. (Only data that has been granted permission for public eyes will be shared).
What do we do with data?
Data is stored for the sole purpose of improving Multiply Music Group Ltd services and to help keep students safe.
The following information is kept via digital copy stored either through our website or on senior director company laptops. Information can be deleted if parent’s / guarding request for their data to be deleted or if we delete customer information due to no longer having a relationship with them due to cancellation of classes.
Digital information may include and be stored on digital copies;
This data is stored in these locations and updated when they’re necessary to do so.
Customers also have the right to request that their data not be continuously processed.
How does Multiply Music Group Ltd protect your data?
We take the security of your data seriously. We have internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused, or disclosed and is not accessed except by our employees in the proper performance of their duties. If a cyber-attack happens or personal data becomes lost due to a breach, Multiply Music Group will report this incident within 72 hours to the local authority. All reported information will be logged, and consequences and countermeasures of this event will be made known. Unless the data leaked was encrypted, Multiply Music Group will also report this breach to the persons data who may be at risk.
How can I see this information?
All customers have the right to access their personal information as well as being able to update their personal information to keep it accurate and share their information with 3rd party members. As a result, Multiply Music Group has procedures in place to make this information easily accessible and all customers will be able to access this information by completing written documents for:
Updating information, requesting to see said information, deletion of customer information and 3rd party access approval.
What if I would like my personal data deleted?
All customers have the right to request for their personal information to be deleted at any time. These documents can be deleted very easily, and this process requires customers to complete a physical or digital request document seeking that this information be terminated.
As Multiply Music Group uses WordPress for its online services also, it’s possible for all online presence to be deleted as well.
What if you do not provide personal data?
You are under no statutory or contractual obligation to provide data to Multiply Music Group. However, if you don’t provide the information, we may not be able to process your application properly or at all.
If you would like to exercise any of these rights or simply ask a question, please contact us via our contact page.